SHIPPING & RETURNS
All items currently in stock will be shipped within 3 days and should take around 3-7 days to arrived after they have been dispatched. (Dependent on location)
Pre-order time for our made-to-order pieces is roughly 3 to 8 weeks, dependent on stock & material availability.
Delivery times are offered as estimates to be used as a guideline only. The Backward Vendor cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customer delays.
Please return unwanted goods within 7 calendar days of your purchase.
All goods must be returned in the same condition that you received them and undamaged in any way; items returned are subject to inspection.
Money will be refunded to the original payment method that was used during purchase.
Refunds on credit and debit card payments may take up to 5 to 10 business days to appear on your credit statement.
Damaged goods are non eligible for a refund, we are also unable to accept returns of personalised and bespoke items.
Goods initiated for return after the 7 calendar days have passed will not be eligible for a refund but for exchange or a credit note only.
Please note that customers are responsible for the postage cost of returning any unwanted item.
Please see our Terms & Conditions for full details
Your statutory rights are not affected.